Business leaders today are feeling extra pressure to deliver results. Protracted inflation, market volatility, recession fears, and supply chain disruptions are pushing C-suite executives to cut costs and boost efficiency. Meanwhile, there’s constant pressure to offer better customer and employee experiences amidst a talent shortage.
If this situation resonates with you, we know the pressure you are feeling right now. But what if we tell you there is a simple way around it to get more done with less—a way that can drive up efficiency while reducing employee burnout and boosting customer satisfaction? If you haven’t guessed it yet, let us spill the beans. We are talking about automation.
For instance, to understand how IT automation solutions can help your IT team do more, let’s look at two scenarios:
The scenarios described above are not mere fantasies or figments of imagination. They are examples of the daily benefits that organizations can have by implementing IT automation solutions. Today, automation has evolved from a ‘good-to-have’ tool to a ‘must-have’. Many employees and leaders, therefore, view automation as a complementary tool.
In a recent survey, more than 90% of workers said that automation solutions increased their productivity. But beyond productivity and time savings, there are other benefits of automation that are often less talked about.
Real World Scenarios: IT Automation Solutions Meet Real Business Needs
Scenario 1: Software Management
1. Traditional Way Sarah in accounts uses Tally. The software license is due for renewal in two weeks. Without it, Sarah’s work will be hampered. In the midst of her busy schedule, Sarah has to keep reminding the IT team of the impending license renewal. The IT team has sent an email to the finance team asking for approval and release of funds. Sarah’s issue is not an isolated one. Tom’s work as a graphic designer similarly depends on Adobe Photoshop and Illustrator. With their licenses up for renewal in about two months, Tom is visibly worried about renewal delays due to approval cycles. These aren’t isolated cases and together account for 4–5 collective hours per week for the IT team and other concerned team members—the time that could have otherwise been spent on activities that drive revenue. 2. IT Automation Way However, an IT automation solution can be easily deployed to solve this. Automation can be used to create a dashboard that offers comprehensive oversight into the status of all software in use. Through this dashboard, the IT team can have a quick glance at the total number of applications, active users, users per application, total spend, upcoming renewals, etc. Moreover, the system can be programmed to automatically raise renewal tickets and send a Slack message to the IT and Finance teams to get programs updated in time without the need for human intervention.Scenario 2: Incident Response
1. Traditional Way Steve in accounts logs in like any other day, but the system malfunctions. He immediately raises a ticket explaining the condition in brief and leaves a message on Slack. A representative from the IT team responds 20 minutes later, and he again explains the condition. Another 10 minutes pass before a representative from the IT team drops in to address the issue. By the time the issue is fixed, Steve loses one hour of his productive time. 2. IT Automation Way The system malfunctions. Monitoring software detects the anomaly instantly. Business process automation triggers a script to address the anomaly while simultaneously raising a ticket, posting a message on Slack, and putting the task on the Trello board. Most of the time, the automation fixes the issue and keeps a log of the incident without human intervention. Thus, automation solutions improve response time, boost customer satisfaction, and greatly reduce operational stressThe Real Prize: More Than Just Efficiency
The scenarios described above are not mere fantasies or figments of imagination. They are examples of the daily benefits that organizations can have by implementing IT automation solutions. Today, automation has evolved from a ‘good-to-have’ tool to a ‘must-have’. Many employees and leaders, therefore, view automation as a complementary tool.
In a recent survey, more than 90% of workers said that automation solutions increased their productivity. But beyond productivity and time savings, there are other benefits of automation that are often less talked about.